pkrspain Privacy Policy

pkrspain is an internationally licensed online casino and sports betting platform operating at pkrspain.net. We provide Pakistani players with access to over 500 casino games, live cricket betting including PSL markets, slot games, fishing games, and live casino products, all denominated in Pakistani Rupees (PKR).

For the purposes of this Privacy Policy, pkrspain is the data controller responsible for the personal data you provide when registering an account, making deposits, placing bets, or otherwise interacting with our platform. When we refer to "pkrspain," "we," "us," or "our," we mean the pkrspain platform and its operating entity.

If you have any questions about this Privacy Policy or how pkrspain handles your personal data, you may contact our Data Privacy team at any time using the contact details in Section 15 below.

pkrspain collects personal data that is necessary to provide our gaming and betting services to you. The categories of data we collect include the following:

pkrspain collects your personal data through the following means:

• Direct Registration: When you create a pkrspain account, you provide your name, email address, mobile number, date of birth, and city of residence directly through our registration form.
• KYC Submission: When you submit identity documents for verification, including your CNIC and payment method proof, pkrspain receives and processes this data to confirm your eligibility to withdraw funds.
• Payment Transactions: Each time you make a deposit via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, USDT, or Visa, our payment processing partners transmit transaction-related data to pkrspain to confirm and record the transaction in your account.
• Platform Usage: As you use pkrspain, our systems automatically collect technical and usage data including your IP address, device fingerprint, session times, games accessed, and betting activity.
• Customer Support: When you contact pkrspain via live chat or email, the content of your communication and any personal details you share are recorded and stored as part of your support history.
• Cookies and Tracking Technologies: pkrspain uses cookies and similar tracking tools to collect session and preference data as described in Section 7 of this Policy.

pkrspain uses your personal data only for the purposes listed below. We do not use your data in ways that are incompatible with these stated purposes without first obtaining your consent or establishing a separate legal basis.

• Account Management: To create, maintain, and manage your pkrspain account, including processing login authentication and account settings changes.
• Identity Verification: To complete KYC checks required under our licensing obligations, verify your age (21+), and confirm the legitimacy of your account before processing withdrawals.
• Payment Processing: To facilitate deposits and withdrawals in PKR via your chosen payment method, and to maintain accurate transaction records in your account.
• Fraud Prevention and Security: To monitor for suspicious account activity, detect duplicate accounts, identify potential bonus abuse, and protect the integrity of the pkrspain platform for all players.
• Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering (AML) regulations, respond to lawful requests from regulatory authorities, and maintain records as required by our international gaming licence.
• Responsible Gaming: To monitor gaming behaviour patterns that may indicate problem gambling and to administer self-exclusion, deposit limits, and other responsible gaming tools at your request or where mandated by our licensing conditions.
• Customer Support: To handle your queries, complaints, and disputes efficiently and to maintain a record of communications for quality assurance purposes.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the pkrspain platform's performance, game selection, and user experience for Pakistani players.
• Marketing Communications: Where you have opted in, to send you promotional offers, bonus notifications, PSL cricket betting promotions, and Eid or Ramadan seasonal offers via email or SMS.

pkrspain processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing that is necessary to perform our contract with you — specifically, to operate your pkrspain account, process your bets, and facilitate your deposits and withdrawals.
• Legal Obligation: Processing required for pkrspain to comply with applicable laws and regulations, including KYC identity verification, AML transaction monitoring, and regulatory record-keeping obligations under our international gaming licence.
• Legitimate Interests: Processing carried out in pkrspain's legitimate interests, including fraud detection, security monitoring, responsible gaming oversight, and platform improvement — provided these interests are not overridden by your privacy rights.
• Consent: Processing carried out with your explicit consent, principally the sending of marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting any prior processing.

pkrspain does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:

• Payment Service Providers: We share necessary transaction and identity data with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and our USDT payment processor to facilitate your deposits and withdrawals. These providers operate under their own privacy policies and data processing agreements with pkrspain.
• KYC and Identity Verification Partners: pkrspain works with regulated third-party identity verification services to validate CNIC documents and confirm player ages. These partners are contractually bound to process your data only for verification purposes.
• Game Software Providers: The game studios whose products are hosted on pkrspain may receive anonymised session and technical data for licensing compliance and game performance purposes. They do not receive your personally identifiable information.
• Regulatory and Law Enforcement Authorities: pkrspain may disclose your personal data to relevant regulatory bodies, law enforcement agencies, or financial intelligence units where required to do so by applicable law, court order, or our licensing obligations. We will notify you of such disclosure where legally permitted to do so.
• Professional Advisers: pkrspain may share data with legal counsel, auditors, and other professional advisers under strict confidentiality obligations where necessary for the conduct of our business.
• Business Transfers: In the event of a merger, acquisition, or sale of pkrspain's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any changes to how your data is handled.

pkrspain uses cookies and similar technologies to provide a functional, secure, and personalised experience on the platform. A cookie is a small text file placed on your device by your browser when you visit pkrspain.net.

pkrspain uses the following categories of cookies:

• Strictly Necessary Cookies: These are essential for the pkrspain platform to function correctly. They enable login authentication, session management, security features, and payment flow integrity. These cookies cannot be disabled without impairing core platform functionality.
• Functional Cookies: These cookies remember your preferences such as language settings, game lobby filters, and responsible gaming tool configurations, allowing pkrspain to deliver a more personalised experience on your next visit.
• Analytics Cookies: pkrspain uses analytics tools to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is aggregated and anonymised where possible and used solely for platform improvement.
• Security Cookies: These cookies support pkrspain's fraud detection and account security systems, including device fingerprinting used to identify duplicate accounts and detect suspicious login patterns.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the pkrspain platform. pkrspain does not use third-party advertising or social media tracking cookies.

pkrspain implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data in transit between your device and pkrspain's servers.
• AES-256 encryption for sensitive data stored at rest, including CNIC documents and payment method details.
• Role-based access controls ensuring that pkrspain staff can only access personal data that is strictly necessary for their specific job function.
• Real-time intrusion detection systems and 24/7 security monitoring of pkrspain's infrastructure.
• Regular independent security audits and penetration testing of the pkrspain platform.
• Two-factor authentication available to all pkrspain account holders for enhanced account security.
• Secure, geographically redundant data storage with strict physical access controls.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pkrspain will notify you and relevant regulatory authorities in accordance with applicable legal requirements and without undue delay.

pkrspain retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and our licensing obligations. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your active pkrspain account plus a minimum of five (5) years following account closure, as required by AML and gaming licence record-keeping obligations.
• Transaction and Betting Records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with financial regulatory requirements.
• KYC Documents: Retained for five (5) years from the date of verification or account closure, whichever is later.
• Customer Support Communications: Retained for three (3) years from the date of the communication, unless the matter relates to an unresolved dispute, in which case records are retained until the dispute is fully resolved.
• Marketing Preferences: Retained until you withdraw your consent to receive marketing communications, at which point your preference record is updated immediately.
• Technical and Usage Data: Aggregated and anonymised data may be retained indefinitely for platform analytics. Personally identifiable technical data is retained for up to twelve (12) months.

Upon expiry of the applicable retention period, pkrspain will securely delete or irreversibly anonymise your personal data so that it can no longer be attributed to you.

As a pkrspain player, you hold the following rights in relation to your personal data. pkrspain will respond to all valid requests within thirty (30) days of receipt, free of charge:

To exercise any of these rights, please contact our Data Privacy team using the details in Section 15. We may need to verify your identity before fulfilling your request to protect against unauthorised access to your data.

The pkrspain platform is strictly restricted to individuals who are 21 years of age or older. pkrspain does not knowingly collect or process personal data from anyone under the age of 21.

If pkrspain becomes aware that personal data has been collected from an individual under 21, we will immediately suspend the relevant account, void any associated transactions, and securely delete the personal data in question in accordance with our data retention policy.

If you are a parent or guardian and believe that your child may have registered on pkrspain without your knowledge, please contact our support team immediately via live chat or email so that we can take prompt action.

With your explicit consent, pkrspain may send you promotional communications about our latest offers, bonuses, PSL cricket betting markets, new slot and casino game launches, and seasonal promotions including Eid and Ramadan campaigns. Marketing communications are sent via email and SMS to the contact details registered on your pkrspain account.

You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any pkrspain marketing email.
• Replying "STOP" to any pkrspain SMS message.
• Updating your communication preferences in your pkrspain Account Settings.
• Contacting our support team via live chat and requesting removal from our marketing list.

Opting out of marketing communications will not affect your ability to receive transactional and account-related communications such as deposit confirmations, withdrawal notifications, KYC requests, and security alerts, which are sent regardless of marketing preferences as they are necessary for operating your account.

pkrspain's servers and data processing infrastructure are operated across multiple jurisdictions as part of our internationally licensed gaming operations. As a result, your personal data may be transferred to and processed in countries outside Pakistan.

Where such international transfers occur, pkrspain ensures that appropriate safeguards are in place to protect your data, including:

• Contractual data protection clauses in agreements with all third-party processors and service providers located outside Pakistan.
• Ensuring that international transfers are made only to jurisdictions with data protection standards that are adequate relative to the standards applied within pkrspain's licensing framework.
• Regular review of international data transfer arrangements to confirm continued compliance with applicable data protection obligations.

If you would like more information about the specific safeguards in place for international data transfers involving your personal data, please contact our Data Privacy team using the details in Section 15.

pkrspain may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or our platform's features and services. The current version of the Privacy Policy, marked with its effective date, is always accessible at pkrspain.net/privacy-policy.

Where we make material changes to this Privacy Policy — for example, changes to the categories of data we collect, new purposes for processing, or new third-party sharing arrangements — pkrspain will notify registered players via email at least seven (7) days before the changes take effect. For non-material updates such as clarifications or corrections, we will update the effective date without advance notice.

Your continued use of the pkrspain platform following the effective date of an updated Privacy Policy constitutes your acknowledgement of the revised policy. If you do not agree with the updated terms, you should contact pkrspain support to discuss your options, including account closure.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how pkrspain has handled your personal data, please contact our Data Privacy team:

• Live Chat: Available 24/7 on pkrspain.net — the fastest way to reach our team for privacy-related queries.
• Email: support [at] pkrspain.net — please include "Privacy Request" in your subject line. We aim to respond to all privacy-related emails within five (5) business days.

If you are not satisfied with pkrspain's response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority or the regulatory body overseeing our international gaming licence. pkrspain will cooperate fully with any such regulatory inquiry.